Bolnivo 24/7: auto reply after business hours that actually helps
Bolnivo replies to customer messages after business hours with real answers and bookings, so night-time messages become appointments instead of missed messages.
Example night-time customer reply at 11:40 PM
Customer: Are you open tomorrow? Need a beard trim before 10am
Bolnivo: Yes, we open at 8:00 AM tomorrow. I have 8:30 AM and 9:15 AM free for a beard trim (Rs. 300). Want one?
Customer: 8:30
Bolnivo: Done. Beard trim tomorrow at 8:30 AM. Could you share your name and phone number for the booking?
Missed messages are missed bookings
Customers message when they have time: on the bus home, after dinner, late at night. If the first reply arrives at 10 AM the next day, many have already booked somewhere that answered. A WhatsApp away message saying "we are closed" does not help either; it tells the customer to go away and come back later.
Bolnivo gives the same quality of reply at 11 PM as at 11 AM. It answers the question, offers real open times during your opening hours, and books the slot then and there.
24/7 customer support without night staff
- Replies within seconds on WhatsApp, Instagram, Messenger and your website chat, at any hour
- Answers questions about prices, services, location and policies from your own information
- Only offers times inside your opening hours, so nobody is booked for 2 AM
- Books, reschedules and cancels overnight, so your morning starts with a full calendar
- Flags conversations that need a person, so staff see them first thing
What your team sees in the morning
Every overnight conversation is in the Bolnivo inbox. Conversations Bolnivo finished, such as answered questions and confirmed bookings, need no action. Conversations where a customer asked for a person, complained, or asked something Bolnivo could not answer from your information are marked as waiting for staff, and the owner gets an email alert when that happens.
Never miss a customer message, even on holidays
During Dashain, Tihar or any day you close, Bolnivo keeps answering. Mark the days you are closed and it will tell customers when you reopen and book them for the first open day.
How to turn on after-hours replies with Bolnivo
- Set your weekly opening hours and closed days in Bolnivo.
- Add the services, prices and answers customers ask about most.
- Connect your messaging channels. Bolnivo starts answering at every hour immediately.
- Check the inbox each morning for anything marked as needing a person.
Frequently asked questions
Does Bolnivo work at night?
Bolnivo answers messages 24 hours a day, including nights, weekends and holidays, and can book customers into your next open slot.
Will Bolnivo book people outside my opening hours?
Bolnivo only offers times inside the opening hours you set, even when the customer messages in the middle of the night.
How is this different from an away message?
Bolnivo answers the customer's actual question and books them, while an away message only says you are closed.
What if something needs a person at night?
Bolnivo tells the customer a team member will follow up, marks the conversation for staff and emails the owner an alert.