Bolnivo Messenger chatbot: Facebook Page auto reply that books
Bolnivo auto-replies to your Facebook Page's Messenger inbox around the clock, answering questions from your own information and booking customers into real open slots.
Example Facebook Messenger AI conversation
Customer: Hello, I booked a cleaning for Friday 11am but I can't make it
Bolnivo: No problem. I can move it for you. Friday 3:00 PM or Saturday 10:00 AM are open. Would either work?
Customer: Saturday 10 is good
Bolnivo: Done. Your cleaning is now Saturday at 10:00 AM, and the Friday 11:00 AM slot has been released.
Why a Facebook Page auto reply matters
In Nepal, many customers still find a business through its Facebook Page and send a message before they ever call. Facebook shows how quickly a Page usually responds, and an unanswered Messenger inbox costs bookings. Bolnivo answers each message as it arrives, including late at night, so customers get a real answer while they are still interested.
What the Bolnivo Messenger chatbot handles
- Questions about services, prices, opening hours, location and policies
- New bookings against real availability, with Google Calendar sync
- Rescheduling and cancelling existing appointments
- Collecting the customer's name and phone number
- English, Nepali and Romanized Nepali messages
- Handing the chat to staff, with an alert, when a person is needed
Facebook Messenger AI that stays grounded in your information
Bolnivo only states prices, services and policies that you have entered. When it does not know something, it says so and can bring in your staff rather than guessing. That is the difference between an AI front desk and a chatbot that invents an answer to keep the conversation going.
Messenger conversations land in the same Bolnivo inbox as WhatsApp and Instagram, so your team sees every customer in one place. When a staff member replies from the inbox, Bolnivo steps back from that conversation.
Works alongside WhatsApp and Instagram
A customer might message your Facebook Page today and WhatsApp you next week. Bolnivo books all channels against one calendar, so the same slot is never promised twice. Messenger is included on the Pro and Business plans along with WhatsApp and Instagram.
How to set up Messenger auto reply with Bolnivo
- Make sure you are an admin of the Facebook Page you want Bolnivo to answer.
- Add your services, prices, durations and opening hours in Bolnivo.
- Connect the Facebook Page through Meta on the Bolnivo Channels page.
- Send a test message to the Page from a personal account.
- Let Bolnivo answer customers, and check conversations in the Bolnivo inbox.
Frequently asked questions
Can Bolnivo auto reply to Facebook messages?
Bolnivo replies automatically to messages sent to your Facebook Page on Messenger, 24/7, and can book, reschedule or cancel appointments in the chat.
Does Bolnivo reply to Facebook comments?
Bolnivo answers Messenger conversations with your Page. It does not reply to comments on Facebook posts.
Which Bolnivo plan includes Messenger?
Bolnivo Pro (Rs. 11,999 a month) and Business (Rs. 19,999 a month) include Messenger, WhatsApp and Instagram.
Can my staff reply on Messenger after 24 hours?
Bolnivo sends staff replies with Meta's human-agent tag, which allows a person to reply after the normal 24-hour messaging window.